Visitor Policies

Updated 4/30/2021

CRSS is doing what we can to lessen the spread of the COVID-19 virus in order to protect the health and well-being of the senior adults in our care.

Should any of these policies change, we will notify all impacted residents, their families and staff immediately.

Open to scheduled outside & inside visits:

Updated 4/30/2021

Mother of Perpetual Help Assisted Living
7609 Watson Rd.
Shrewsbury, MO 63119
(314) 918-2260

St. Elizabeth Hall Assisted Living
325 N Newstead Ave.
St. Louis, MO 63108
(314) 652-9525

Mary, Queen and Mother Skilled Nursing & Rehabilitation
7601 Watson Rd.
Shrewsbury, MO 63119
(314) 961-8000

Current Guidance from St. Louis County on Phased Opening

Updated 9-18-2020

Guidance
Visitation can be conducted through different means based on a facility’s structure and residents’ needs, such as in resident rooms, dedicated visitation spaces, outdoors, and for circumstances beyond compassionate care situations. Regardless of how visits are conducted, there are certain core principles and best practices that reduce the risk of COVID-19 transmission:

Core Principles of COVID-19 Infection Prevention

  • Screening of all who enter the facility for signs and symptoms of COVID-19 (e.g., temperature checks, questions or observations about signs or symptoms), and denial of entry of those with signs or symptoms
  • Hand hygiene (use of alcohol-based hand rub is preferred)
  • Face covering or mask (covering mouth and nose)
  • Social distancing at least six feet between person
  • Instructional signage throughout the facility and proper visitor education on COVID19 signs and symptoms, infection control precautions, other applicable facility practices (e.g., use of face covering or mask, specified entries, exits and routes to designated areas, hand hygiene)
  • Cleaning and disinfecting high frequency touched surfaces in the facility often, and designated visitation areas after each visit
  • Appropriate staff use of Personal Protective Equipment (PPE)
  • Effective cohorting of residents (e.g., separate areas dedicated COVID-19 care)
  • Resident and staff testing conducted as required at 42 CFR 483.80(h) (see QSO-20-38-NH

These core principles are consistent with the Centers for Disease Control and Prevention (CDC) guidance for nursing homes, and should be adhered to at all times. Additionally, visitation should be person-centered, consider the residents’ physical, mental, and psychosocial well-being, and support their quality of life. The risk of transmission can be further reduced through the use of physical barriers (e.g., clear Plexiglas dividers, curtains). Also, nursing homes should enable visits to be conducted with an adequate degree of privacy. Visitors who are unable to adhere to the core principles of COVID-19 infection prevention should not be permitted to visit or should be asked to leave. By following a person-centered approach and adhering to these core principles, visitation can occur safely based on the below guidance.

Click here to read the full CMS Release on Nursing Home Visitation released 9-17-20

Agency-Wide Protocols

As coronavirus continues to impact the St. Louis region, we have been working with and obtaining advice from health authorities, including the CDC, Department of Health and Senior Services, and Leading Age.

  • Actively monitoring public health authorities, hospital sources, CDC, etc. for updates

  • Continuing to review our infection control protocol and infection control plans.

  • Inventorying our supplies and purchasing additional supplies when necessary.

  • Currently, we do a daily sanitation schedule with DDS-164. DDS-164 is a hospital grade sanitizer specifically designed to kill COVID-19, HIV, Herpes, Influenzas, and much more.

    In areas with active COVID-19 cases, instant sanitation is applied. Chlorine dioxide, our instant sanitizer, is administered through standard and ionic spray guns. Ionic spray guns ascertains chlorine attaching and clinging to the surface- via static.

    Brutab sanitizer tablets are added to mop water in sanitizing flooring and baseboards, where corona virus has been identified to linger.  Air Sanitizer Machines provided by Air Systems Done Right are cycled in weekly to help arrest any negatives in the air.

    Lastly, Drain-tain is used to treat floor drains, where it kills and prevents culturing of the virus in the building sewer system and pipes.

Admissions Process

Updated 5-1-20

We are committed to the health and safety of our seniors in our community. We remain open to new residents.

Our independent living residence, Our Lady of Life, our assisted living facilities, Mother of Perpetual Help, DuBourg House and St. Elizabeth Hall are still taking new residents. New residents must pass all screening requirements and cannot have a fever over 100.4 F.

Should you be interested in any of our living options, please call 314-961-8000 to be directed to an admissions specialist at that facility.

Our Lady of Life Information

Updated 7-1-20

  • Visitors are permitted

  • All staff are screened with a sign and symptom questionnaire at the beginning of their shift

  • Staff are screened for a fever at the beginning of their shift

  • Activities with outside instructors have been cancelled

  • All off campus activities have been cancelled

Our Lady of Life photo gallery (password protected)

Mary, Queen and Mother Protocols

Because COVID-19 test positivity rates have declined, and the population vaccination rates are increasing, the state has developed the following guidance on how to safely and carefully ease restrictions in long-term care facilities.

There are certain core principles and best practices that reduce the risk of COVID-19 transmission that must be met. These core principles are consistent with the CDC guidance. Those entering the facility who are unable to adhere to these core principles should not be permitted to visit or should be asked to leave.

Core Principles of COVID-19 Infection Prevention:

  • Screening of all who enter the facility for signs and symptoms of COVID-19 (e.g., temperature checks, questions about and observations of signs or symptoms), and denial of entry of those with signs or symptoms or those who have had close contact with someone with COVID-19 infection in the prior 14 days (regardless of vaccination status). Anyone entering the facility should inform the facility if they develop a fever or symptoms consistent with COVID-19 within fourteen (14) days of a visit to the resident.

  • Hand hygiene (use of alcohol-based hand rub is preferred)

  • Face covering or mask (covering mouth and nose)

  • Social distancing at least six feet between persons. (Fully vaccinated* residents may choose to have close contact (including touch) with their visitor while adhering to the other core principles.)

  • Instructional signage throughout the facility and proper visitor education on COVID-19 signs and symptoms, infection control precautions, other applicable facility practices (e.g., use of face covering or mask, specified entries, exits and routes to designated areas, hand hygiene)

  • Cleaning and disinfecting high-frequency touched surfaces in the facility often, and in designated visitation areas after each visit

  • Appropriate use of Personal Protective Equipment (PPE)

Outdoor Visitation:

  • For outdoor visits, facilities should create accessible and safe outdoor spaces for visitation, such as in courtyards, patios, or parking lots, including the use of tents, if available. When conducting outdoor visitation, all appropriate infection control and prevention practices should be adhered to.

Indoor Visitation:

  • During indoor visitation, facilities should limit visitor movement in the facility. For example, visitors should not walk around different halls of the facility. Rather, they should go directly to the resident’s room or designated visitation area.

Here are some frequently asked questions about policies at MQMC:

Are you screening residents for fevers?
All residents are screened daily for respiratory issues and their temperature is taken each day to monitor for fever.

Can residents leave and come back to MQMC?
All residents are restricted from leaving the facility-unless there is a medically necessary procedure/appointment according to the guidelines issued by the DHSS.

Are you screening staff for COVID-19?
All employees are screened at the start of their shifts regarding COVID-19 signs & symptoms, travel, and contact with any one with COVID-19 or under investigation for COVID-19. We are also taking temperatures of each staff member at the beginning and end of their shift.

Is there mass?

We have begun having Mass in the Chapel again. We will have ten residents masked and socially distanced for each service. We will rotate residents so that everyone who is able to will have the opportunity to attend. As a precaution, the priest will stay on the altar at all times and socially distanced from the residents. Residents who come to Mass will have time after to participate in Confession with the priest afterwards. Our Pastoral Care Director will continue to pass out Communion to residents once a week.

How are you sanitizing the facility?
We are ensuring all sanitization protocols are in-line with recommended COVID-19 policy and procedure. We increased sanitation protocol including a variety of sanitizers to prevent any one sanitizer from becoming less effective. We are especially focusing on all common areas including employee break rooms.

How is MQMC handling laundry, food deliveries, gifts, flowers etc.?
At this time, we ask that families no longer bring in laundry or pick laundry up from the facility for the safety of our residents.

Are we hiring more people in anticipation of more staff being affected?
Yes, we are always looking to hire more staff within our standard HR protocols.

Who can we contact if we have a specific question about our resident?
Please call the front desk at 314-961-8000. Provide their name, the hall your loved one lives on and your questions. A staff member will promptly follow up with you. If you loved one has any change in condition, a staff member will promptly follow up with you.

Mary, Queen and Mother Center photo gallery (password protected)

Updated on 3/29/21

Mother of Perpetual Help Information

Because COVID-19 test positivity rates have declined, and the population vaccination rates are increasing, the state has developed the following guidance on how to safely and carefully ease restrictions in long-term care facilities.

There are certain core principles and best practices that reduce the risk of COVID-19 transmission that must be met. These core principles are consistent with the CDC guidance. Those entering the facility who are unable to adhere to these core principles should not be permitted to visit or should be asked to leave.

Core Principles of COVID-19 Infection Prevention:

  • Screening of all who enter the facility for signs and symptoms of COVID-19 (e.g., temperature checks, questions about and observations of signs or symptoms), and denial of entry of those with signs or symptoms or those who have had close contact with someone with COVID-19 infection in the prior 14 days (regardless of vaccination status). Anyone entering the facility should inform the facility if they develop a fever or symptoms consistent with COVID-19 within fourteen (14) days of a visit to the resident.

  • Hand hygiene (use of alcohol-based hand rub is preferred)

  • Face covering or mask (covering mouth and nose)

  • Social distancing at least six feet between persons. (Fully vaccinated* residents may choose to have close contact (including touch) with their visitor while adhering to the other core principles.)

  • Instructional signage throughout the facility and proper visitor education on COVID-19 signs and symptoms, infection control precautions, other applicable facility practices (e.g., use of face covering or mask, specified entries, exits and routes to designated areas, hand hygiene)

  • Cleaning and disinfecting high-frequency touched surfaces in the facility often, and in designated visitation areas after each visit

  • Appropriate use of Personal Protective Equipment (PPE)

Outdoor Visitation:

  • For outdoor visits, facilities should create accessible and safe outdoor spaces for visitation, such as in courtyards, patios, or parking lots, including the use of tents, if available. When conducting outdoor visitation, all appropriate infection control and prevention practices should be adhered to.

Indoor Visitation:

  • During indoor visitation, facilities should limit visitor movement in the facility. For example, visitors should not walk around different halls of the facility. Rather, they should go directly to the resident’s room or designated visitation area.

All employees are screened at the start of their shifts regarding COVID-19 sign & symptoms, travel, and contact with any one with COVID 19 or under investigation for COVID-19. We also screen all staff’s temperatures at the beginning of each shift.

Here are answers to some frequently asked questions:

Can residents still go to medically necessary appointments?

Only if they have been approved by our staff. This must be truly medically necessary appointments.

How often are you testing staff and residents?

This week we have tested twice. Moving forward we will test once a week. Positive residents are not retested.

Are you still doing communion?

We are currently doing socially distance communion services in the dining room.

How are you sanitizing the facility?

  • Currently, we do a daily sanitation schedule with DDS-164. DDS-164 is a hospital grade sanitizer specifically designed to kill COVID-19, HIV, Herpes, Influenzas, and much more.
  • In areas with active COVID-19 cases, instant sanitation is applied. Chlorine dioxide, our instant sanitizer, is administered through standard and ionic spray guns. Ionic spray guns ascertains chlorine attaching and clinging to the surface- via static.
  • Brutab sanitizer tablets are added to mop water in sanitizing flooring and baseboards, where coronavirus has been identified to linger.
  • Air Sanitizer Machines provided by Air Systems Done Right are cycled in weekly to help arrest any negatives in the air.
  • Lastly, Drain-tain is used to treat floor drains, where it kills and prevents culturing of the virus in the building sewer system and pipes

How is MOPH handling laundry, food deliveries, gifts, flowers etc.?

We are following the same procedures as before. You are welcome to drop of items for your loved one and we will deliver them.

Are we hiring more people in anticipation of more staff being affected?

Our hope is to continue to use our staff of 75 to provide care to our residents. If we were to deploy an experienced agency staff, it would be based on our very stringent hiring specifications.

Who can we contact if we have a specific question about our resident?

Please call 314-918-2260. During the hours of 9am-4pm, please ask for the nurse on duty. After hours, please ask for the nursing staff.

How often are you monitoring our loved ones in their rooms?

We are monitoring each resident three times a day and during medication passes. This means residents are checked on between 4-6 times a day. We are monitoring hydration and nutrition. We have also increased both the types of beverages and fruits that we are offering and the frequency in which we offer them.

Where can I find updates?

We will continue to send the daily email update and you can check our website for updates at https://cardinalritterseniorservices.org/COVID-19. Our nursing team will call if your loved one has a change in condition.

Mother of Perpetual Help photo gallery (password protected) 

St. Elizabeth Hall Specific Information

  • All employees are screened at the start of their shifts regarding COVID-19 sign & symptoms, travel, and contact with any one with COVID 19 or under investigation for COVID-19.

  • We are also screening all staff for fever at the beginning of their shift.

  • All residents are restricted from leaving the facility-unless there is a medically necessary procedure/appointment according to the guidelines issued by the DHSS.

  •  If there are items families would like to bring in, we would be glad to deliver them. Just bring them to the front door. At St. Elizabeth’s Hall, please leave the package(s) with the security person on duty in the lobby and ask that person to notify the staff of St. Elizabeth’s Hall for pick up.

Affordable Apartments Information

Updated 3-19-20

  • We have asked residents to limit their visitors

  • All staff are screened with a sign and symptom questionnaire at the beginning of their shift

Contact Information

Updated 3-12-20

For additional inquiries, please contact the Leadership Team Member listed below:

Site

Contact

Skilled Rehabilitation and Skilled Nursing at Mary, Queen & Mother Center:

Shari Kruep, Administrator of Mary, Queen and Mother

Assisted Living Residences, Mother of Perpetual Help, St. Elizabeth Hall & Dubourg House:

Karen Ledbetter, Director, Assisted Living

Independent Apartments, Our Lady of Life, Affordable Apartments & Adult Day Program:

Ann Jones, Director of Housing & Administrator,  Our Lady of Life Apartments

Media Inquiries & General Communications Questions:

Sarah Simpson, Chief Development Officer