Visitor Policies

Updated 5-19-20

CRSS is doing what we can to lessen the spread of the COVID-19 virus in order to protect the health and well-being of the senior adults in our care.

 Cardinal Ritter Senior Services continues to remain closed to visitors at our skilled nursing facility, Mary, Queen & Mother Center (MQMC) and all of our assisted living facilities, Mother of Perpetual Help, St. Elizabeth Hall and DuBourg House.

All Social Services clients are required to complete a symptom questionnaire

Should any of these policies change, we will notify all impacted residents, their families and staff immediately.

Closed to Visitors + Sign & Symptom Screening Required:

Updated 3-15-20

Mary, Queen and Mother Skilled Nursing & Rehabilitation
7601 Watson Rd.
Shrewsbury, MO 63119
(314) 961-8000

Mother of Perpetual Help Assisted Living
7609 Watson Rd.
Shrewsbury, MO 63119
(314) 918-2260

DuBourg House Assisted Living
5890 Eichelberger
St. Louis, MO 63109
(314) 752-1901

St. Elizabeth Hall Assisted Living
325 N Newstead Ave.
St. Louis, MO 63108
(314) 652-9525

Current Guidance from St. Louis County on Phased Opening

Updated 7-27-2020

Due to the increase in community-wide transmission of COVID-19 in Saint Louis County, the Department of Public Health (DPH) will not be approving requests for Long-Term Care (LTC) facilities to loosen COVID-19 prevention procedures, and instead we are recommending that LTCs stay or return to their highest level of prevention procedures. This means that LTC facilities should adhere to the strictest requirements of the Missouri Department of Health and Senior Services LTC reopening guidelines, effectively keeping everyone in phase I of reopening (there has been some confusion around this and I would like to clarify that phase I is the baseline phase for LTCs in terms of reopening).

This decision was made by DPH and County government leadership in light of the most recent data and reports on the status of COVID-19 in Saint Louis County. COVID-19 transmission has been rising for some weeks in the County, and it is with the best interests of the LTC residents of Saint Louis County in mind that we have arrived at this conclusion. We understand the burden that not moving to phase 2 places on the residents, both in terms of continuing to disrupt their normal daily routines and the mental strain of spending prolonged periods in seclusion, however we want to take every precaution necessary to protect these valued members of our community, many of whom are particularly susceptible to the dangers of COVID-19.

Click here to read the full Missouri Guidance on Reopening of Long-Term Care Facilities 7-7-20

Closed to Visitors + Sign & Symptom Screening Required:

Updated 3-15-20

Mary, Queen and Mother Skilled Nursing & Rehabilitation
7601 Watson Rd.
Shrewsbury, MO 63119
(314) 961-8000

Mother of Perpetual Help Assisted Living
7609 Watson Rd.
Shrewsbury, MO 63119
(314) 918-2260

DuBourg House Assisted Living
5890 Eichelberger
St. Louis, MO 63109
(314) 752-1901

St. Elizabeth Hall Assisted Living
325 N Newstead Ave.
St. Louis, MO 63108
(314) 652-9525

Agency-Wide Protocols

Updated 5-29-20

As coronavirus continues to impact the St. Louis region, we have been working with and obtaining advice from health authorities, including the CDC, Department of Health and Senior Services, and Leading Age.

  • Actively monitoring public health authorities, hospital sources, CDC, etc. for updates

  • Continuing to review our infection control protocol and infection control plans.

  • Inventorying our supplies and purchasing additional supplies when necessary.

  • Ensuring all sanitization protocols are in-line with recommended COVID-19 policy and procedure

  • Currently, we are do a daily sanitation schedule with DDS-164. DDS-164 is a hospital grade sanitizer specifically designed to kill COVID-19, HIV, Herpes, Influenzas, and much more.

    In areas with active COVID-19 cases, instant sanitation is applied. Chlorine dioxide, our instant sanitizer, is administered through standard and ionic spray guns. Ionic spray guns ascertains chlorine attaching and clinging to the surface- via static.

    Brutab sanitizer tablets are added to mop water in sanitizing flooring and baseboards, where corona virus has been identified to linger.  Air Sanitizer Machines provided by Air Systems Done Right are cycled in weekly to help arrest any negatives in the air.

    Lastly, Drain-tain is used to treat floor drains, where it kills and prevents culturing of the virus in the building sewer system and pipes.

Preparing our Staff

Updated 5-20-20

We are following our emergency protocols and the CDC’s recommendations. We are actively working with our employees to minimize the spread of the novel coronavirus including:

  • Implementing specific guidelines related to COVID-19

  • Reducing nonessential staff in our facilities.

  • Monitoring any staff who have traveled outside of the region.

  • Increasing our in-services for staff relevant to COVID-19.

Admissions Process

Updated 5-1-20

We are committed to the health and safety of our seniors in our community. We remain open to new residents.

Our independent living residence, Our Lady of Life, our assisted living facilities, Mother of Perpetual Help, DuBourg House and St. Elizabeth Hall are still taking new residents. New residents must pass all screening requirements and cannot have a fever over 100.4 F.

Should you be interested in any of our living options, please call 314-961-8000 to be directed to an admissions specialist at that facility.

Current COVID-19 Infection Numbers

Updated 6-1-20

Here are our current COVID-19 numbers as of 6-19-20 for Mary, Queen and Mother Center & Mother of Perpetual Help:

MQMCMOPH
Total number of resident cases503
Number of active resident cases101
Total number of deaths160
Total number of resident recoveries242
Total number of employee cases233
Total number of active employee cases131
Total number of employee recoveries102

Our Lady of Life Information

Updated 7-1-20

  • Visitors are permitted

  • All staff are screened with a sign and symptom questionnaire at the beginning of their shift

  • Staff are screened for a fever at the beginning of their shift

  • Activities with outside instructors have been cancelled

  • All off campus activities have been cancelled

Our Lady of Life photo gallery (password protected)

Mary, Queen and Mother Protocols

Updated 3-19-20

  • Currently, we are closed to outside visitors. We are working with our families and residents to stay connected through Skype.

  • All employees are screened at the start of their shifts regarding COVID-19 sign & symptoms, travel, and contact with any one with COVID 19 or under investigation for COVID-19.

  • We are also screening all MQMC staff for fever at the beginning and end of their shift.

  • All residents are screened daily for respiratory issues and fever.

  • All residents are restricted from leaving the facility-unless there is a medically necessary procedure/appointment according to the guidelines issued by the DHSS.

  • Meals are served in resident rooms.

  • The Activities Department is providing group activities with residents participating from their doorways.

  • They are also providing individual games, puzzles and crafts in resident rooms. Also, Pastoral Care and Activities is utilizing the intercom system to provide devotions, Rosary and trivia games

Here are some frequently asked questions about policies at MQMC:

Is MQMC closed to visitors?
Yes, MQMC closed to all visitors on March 14, 2020.

When do you expect to reopen to visitors?
At this time we do not have a timeline to reopen to visitors in our physical building.

At this time, we are not cleared to reopen to visitors per the Department of Health and Senior Services. To begin outdoor visits or open window visits, we have to have two incubation periods (28 days total) since the COVID-19 positive case. This is, in part, why we are testing everyone every week. The State has not yet released guidance on when we will be able to allow visitors back in the physical building.

Here are the links from DHSS for allowing outdoor visits and visits through an open window. Additionally, guidance is being provided for communities that want to allow communal dining and group activities.

Are you screening residents for fevers?
All residents are screened daily for respiratory issues and their temperature is taken each day to monitor for fever.

Can residents leave and come back to MQMC?
All residents are restricted from leaving the facility-unless there is a medically necessary procedure/appointment according to the guidelines issued by the DHSS.

Are you screening staff for COVID-19?
All employees are screened at the start of their shifts regarding COVID-19 signs & symptoms, travel, and contact with any one with COVID-19 or under investigation for COVID-19. We are also taking temperatures of each staff member at the beginning and end of their shift.

Is there mass?
We do not have communal mass at this time. Mass is available to residents on their TVs at 7 am and at 11 am. Myco, our Director of Pastoral Care, is doing pastoral care over the intercom system two times a day.

How are you sanitizing the facility?
We are ensuring all sanitization protocols are in-line with recommended COVID-19 policy and procedure. We increased sanitation protocol including a variety of sanitizers to prevent any one sanitizer from becoming less effective. We are especially focusing on all common areas including employee break rooms.

How is MQMC handling laundry, food deliveries, gifts, flowers etc.?
At this time, we ask that families no longer bring in laundry or pick laundry up from the facility for the safety of our residents. We also ask that no one bring gifts, flowers or send food deliveries.

How are meals being served? Is there communal dining?
Meals are served in resident rooms.

Are we hiring more people in anticipation of more staff being affected?
Yes, we are always looking to hire more staff within our standard HR protocols.

Are communal areas including the lobby off limits to residents?
Yes, residents are asked to remain in their rooms. The Activities Program is using both the intercom and a cart full of games and books to keep residents entertained. They also can Skype or FaceTime with family.

Who can we contact if we have a specific question about our resident?
Please call the front desk at 314-961-8000. Provide their name, the hall your loved one lives on and your questions. A staff member will promptly follow up with you. If you loved one has any change in condition, a staff member will promptly follow up with you.

Mary, Queen and Mother Center photo gallery (password protected)

April Resident Newsletter

Mother of Perpetual Help Information

Updated 6/19/2020

  • Currently, we are closed to outside visitors. We are working with our families/responsible parties and residents  in our Dementia Care Communities –FAITH and GRACE to stay connected through Skype and Facetime. We will do our best to open up these communication tools to the responsible parties and residents in our traditional Assisted Living soon. If you are the responsible party for any one of our residents in the traditional assisted living and are interested in participating in a Skype/FacetTme call please call 314-918-2260 and ask to be added to our Skype/facetime list at the front desk.

  • At this time, we are not cleared to reopen to visitors per the Department of Health and Senior Services. To begin outdoor visits or open window visits, we have to have two incubation periods (28 days total) since the COVID-19 positive case. This is, in part, why we are testing everyone every week. The State has not yet released guidance on when we will be able to allow visitors back in the physical building.

    Here are the links from DHSS for allowing outdoor visits and visits through an open window. Additionally, guidance is being provided for communities that want to allow communal dining and group activities.

  • All employees are screened at the start of their shifts regarding COVID-19 sign & symptoms, travel, and contact with any one with COVID 19 or under investigation for COVID-19. They are also screened for a fever.

  •  All residents are restricted from leaving the facility-unless there is a medically necessary procedure/appointment according to the guidelines issued by the DHSS.

  •  If there are items families would like to bring in, we would be glad to deliver them. Just bring them to the front door.

Mother of Perpetual Help photo gallery (password protected) 

Dubourg House & St. Elizabeth Hall Specific Information

Updated 7-1-20

  • All employees are screened at the start of their shifts regarding COVID-19 sign & symptoms, travel, and contact with any one with COVID 19 or under investigation for COVID-19.

  • We are also screening all staff for fever at the beginning of their shift.

  • All residents are restricted from leaving the facility-unless there is a medically necessary procedure/appointment according to the guidelines issued by the DHSS.

  •  If there are items families would like to bring in, we would be glad to deliver them. Just bring them to the front door. At St. Elizabeth’s Hall, please leave the package(s) with the security person on duty in the lobby and ask that person to notify the staff of St. Elizabeth’s Hall for pick up.

Affordable Apartments Information

Updated 3-19-20

  • We have asked residents to limit their visitors

  • All staff are screened with a sign and symptom questionnaire at the beginning of their shift

Contact Information

Updated 3-12-20

For additional inquiries, please contact the Leadership Team Member listed below:

Site

Contact

Skilled Rehabilitation and Skilled Nursing at Mary, Queen & Mother Center:

Shari Kruep, Administrator of Mary, Queen and Mother

Assisted Living Residences, Mother of Perpetual Help, St. Elizabeth Hall & Dubourg House:

Karen Ledbetter, Director, Assisted Living

Independent Apartments, Our Lady of Life, Affordable Apartments & Adult Day Program:

Ann Jones, Director of Housing & Administrator,  Our Lady of Life Apartments

Media Inquiries & General Communications Questions:

Sarah Simpson, Chief Development Officer

Resources

Updated 3-12-20

Missouri Department of Health and Senior Services

Centers for Disease Control and Prevention

St. Louis County Department of Health 

CDC Corona factsheet .pdf

St. Louis County Health Department hotline: 314-615-2660

Missouri Dept. of Health & Senior Services Coronavirus 24/hour hotline: 877-435-8411